Return or exchange are not allow due to Covid-19 at this time.
ShopHWBeauty.com is pleased to offer the highest standard of customer service. We will gladly accept returns for ShopHWBeauty.com products within 30 days from delivery date in unused, unopened, original packaging.
If you live outside of the Continental United States Shipping Zone, returns are then and only then extended to a 45-day period.
General Policy :
Our return policy only extends to up to 45 days from the original purchase date. If your return is at 46 days or past, we unfortunately can no longer accept your product.
To be eligible for a return, your item must be unused, unopened and original packaging. We strongly suggest taking photos of your items upon delivery if the item or box was received damaged or opened. To complete your return, we require a receipt, proof of purchase and invoice with products from the order displayed.
Items that are considered to be acceptable returns:
- Shipped items received that are not the color based on produced invoice
- Shipped items received that are the wrong quantity based on produced invoice
- Shipped items received that are the wrong length based on produced invoice.
- Items that are unopened, unused in original packaging.
Non-acceptable returns include:
- Opened packaging/product
- Used packaging/product
- Tampered packaging/product
-Hair product/chemical(unless wrong item sent)
*If pack of hair is tampered with of any sort, refund will NOT be issued. (Taken out and put back incorrectly, etc). Please adhere to this policy.
Gift cards are non-refundable.
How to Refund Your Product :
In the event that you would like to return a product, please contact us at SHOPHWBEAUTY@GMAIL.COM. Please make sure that ShopHWBeauty.com is not considered spam so that you receive notification in a timely manner.
Shipping A Return:
The cost of return shipping will either be processed in a separate invoice or based on the return issue may be deducted from your refund amount if you choose to use USPS. We can now issue return labels through email.Please make sure that ShopHWBeauty.com is not considered spam so that you receive notification in a timely manner.
You may use other companies to ship your return but you MUST supply ShopHWBeauty.com with appropriate tracking information and company name. Please email return tracking information to SHOPHWBEAUTY@GMAIL.COM.
With returns that are based on shipping error (defined below), ShopHWBeauty.com will absorb the shipping fee and returns will be shipped by UPS, USPS.
Processing Shipping Refunds :
Shipping refunds are not guaranteed. Refunds for shipping is based on the discretion of Shop HW Beauty. In some cases, depending on the nature of return/exchange shipping will be refunded if error was made on Shop HW Beauty.
*Customer is responsible for shipping cost of unwanted merchandise, our company can issue return label via email or customer has right to purchase from other shipping company.*
SHIPPING COST will be "APPLIED" for free/free ground shipping
Processing Refunds :
Once your return is received and inspected, an email will be sent to notify you that we have received your returned item and verify return shipping information. Based on the return issue You will also be notified of the approval or rejection of your refund. You may incur a 20-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of damages/use that were not communicated or created by shipping and handling. Returns cannot be made to any other form of payment besides the original form. If you are approved, then your refund will be processed and a credit will automatically be applied to original method of payment within 3-5 business days. If the length of your return is extended past the 3-5 business day period, please contact your financial institution first before notifying us.
Late or Missing Refunds
If your accepted and processed return has not been received after the 3-5 business day period, please contact your financial institution first. Business days do not include the Saturday and Sunday period. After contacting your financial institution to acquire the status of your refund, please feel free to contact us because it may be a different issue. Contact us at: SHOPHWBEAUTY@GMAIL.COM with ORDER # & Refund in Subject line so it may directed to the correct personnel. This is important as your refund issue may be lost in our corporate email otherwise.
Sale Items
All sale items are considered FINAL SALE. No sale items can be returned or exchanged for any reason.
Exchanges
Exchanges are primarily accepted for defective/damaged item or shipping error. Shipping error is defined as shipping out the WRONG product or WRONG quantity. If you would like to exchange for color or brand type, the above refund policy applies as far as standard of the product at the point of return. If this happens to be the case, please email : SHOPHWBEAUTY@GMAIL.COM.
Please send exchange items : 321 S 1st T, Amite City, LA 70422
Gifts
Gifted items should have been received with a gift receipt. With the receipt, we will gladly refund the amount of purchase unto a gift card/coupon code. Gifted items are required to be under the same condition as a general return.
If the item was gifted without a receipt, the gift giver must initiate any return/exchange process as if the item was a general return/exchange. It must be within the 30-day period that begins at original date of purchase.
RETURN ADDRESS : 321 S 1st T, Amite City, LA 70422
Returning any gift items may incur a shipping fee. Shipping costs are non-refundable.
